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Reliance I want my Refund – Part 2 April 1, 2008

Posted by astralwicks in Anger, Blogging, Business, crime, Economy, Globalisation, Health, india, MNC, News, Personal, Writing.
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Everyday you feel like doing something bad to someone or something. It’s not just me for sure. I am quite convinced that everybody, each and every one of us, thinks of doing something drastic, earth-shatteringly anarchic. It could be the guy in a car or bike in front of you who thinks he is a rattle-snake. Or the noisy neighbour with no lift manner. Everyday various degrees of physical and mental harm are played out in our heads and then suppressed. For good. Otherwise the world would not suffer from a population problem.

For the past 2 months I want to take my revenge on 2 corporate entities. One that I have grown up with. The Tatas. I come from Jamshedpur. My father was born there so you can imagine the kind of loyalty I feel, no change it to felt. Buying Tata Sky and installing it was nothing like their now-famous commercial…Isko Laga Dala To Life Jhinaga Lala’ which when translated roughly means that ‘life is all a bed of roses once the bloody machine is plugged into our homes.

I almost broke the machine before it was installed. Various agencies that are disconnected to each other; welcome to off-shoring, outsourcing whatever, call you at odd hours and ask questions which you have already answered a hundred times to the various personnel. Sample this;

9 A.M – Caller – Madam/Sir, can we come at 11.

Receiver: you mean today.

Caller: yes

Receiver: I told your support staff that I leave at 9 and am back by 7 in the evening.

Caller: oh. Ok

Caller at 3 P.M (same day): can we come by 5?

Receiver: today?

Caller: of course!

Receiver: but I told

this story continued for some days. 1 saturday and sunday was spent waiting for these angels of professionalism to dismount and install but zilch.

Now the entire story is being repeated with Reliance who promise NETWORKS anywhere, even in Hell.

After failing to install a Broadnet connection because of greenery (YES – their technology doesn’t work if there are trees close to the connection; especially palm trees) and buildings (in Mumbai)!!I have gonefrom pillar to post but no refund has still seen the light of the day.

The extremely courteous emails acknowledging our problem have been followed up with inaction that would have made the late Prime Minister P.V.NArsimha Rao proud. I am at the edge. I would love to wring their necks and dry them on the many towers that they have built across the country to proliferate their networks.

What they are doing should be construed as harassment and crime.

Any and all help with regard to this would be highly appreciated.

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